1. Information We Collect
We may collect the following types of information:
a) Personal Information You Provide
When you contact us via our website, phone, or email, you may voluntarily provide:
• Your name
• Email address
• Phone number
• Address (for service purposes)
• Details about the services you’re requesting
b) Automatically Collected Data
When you visit our website, we may automatically collect:
• Your IP address
• Browser type and version
• Pages visited and time spent
• Device type and operating system
We use cookies to improve website performance and user experience. You can manage your cookie settings through your browser.
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2. How We Use Your Information
We use your information to:
• Respond to enquiries or service requests
• Schedule and carry out electrical work
• Send relevant updates or service confirmations
• Improve our website and customer service
• Comply with legal and regulatory requirements
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3. Sharing Your Information
We do not sell or rent your personal data. We may share your information with:
• Trusted service providers (e.g., electricians, admin support) under strict confidentiality
• Legal authorities if required to do so by law
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4. Data Storage and Security
We store your information securely and take reasonable steps to protect it from unauthorised access or misuse. Your data is only retained for as long as necessary to provide our services or meet legal requirements.
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5. Your Rights
You have the right to:
• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent (where applicable)
• File a complaint with the Information Commissioner’s Office (ICO) if you’re concerned about how we handle your data
To make a request, contact us using the details below.
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6. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.
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7. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Fransham Electrical
Little Fransham, Norfolk
Email: dan@franshamelectrical.co.uk
Phone: 07854521485
Website: https://franshamelectrical.co.uk
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8. Changes to This Policy
We may update this Privacy Policy occasionally. The latest version will always be posted on our website with the effective date